tbajji Frequently Asked Questions

Creating a tbajji account takes under three minutes: visit the tbajji Login page, click "Register", and fill in your name, mobile number, email address, date of birth, and a password. You must confirm that you are aged 21 or above and agree to the Terms & Conditions before submitting. Once your registration is confirmed, you can deposit immediately via bKash, Nagad, Rocket, or Upay and start playing. Full KYC verification will be required before your first withdrawal.

tbajji requires standard KYC (Know Your Customer) documents to verify your identity and age before processing withdrawals. You will need to submit a copy of a valid government-issued photo ID — a National Identity Card (NID), passport, or driver's licence — plus a selfie holding the same document. If your registered mobile number is linked to bKash or Nagad, that alone can expedite age confirmation. Documents are reviewed within 24 hours, and you will receive a confirmation email once verification is complete.

You can reset your tbajji password directly from the login page by clicking "Forgot Password" and entering your registered email address or mobile number. A secure reset link or OTP code will be sent to you within a few minutes. If you no longer have access to the email or phone number on your account, contact [email protected] with your username and a copy of your NID so the support team can verify your identity and assist manually.

No — tbajji strictly permits one account per person. Duplicate accounts are detected automatically during KYC and payment verification, and any additional accounts found will be closed. Balances in duplicate accounts may be forfeited under tbajji's Terms & Conditions. If you believe your original account has been compromised or locked in error, contact [email protected] to resolve the issue without creating a new registration.

To permanently close your tbajji account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and the reason for closure (optional). Any remaining balance will be returned to your verified payment method — bKash, Nagad, Rocket, or bank account — within three to five business days. If you are closing due to gambling concerns, consider using the self-exclusion tool on the Responsible Gaming page instead, which offers additional safeguards.

bKash deposits on tbajji are credited to your account instantly in the vast majority of cases — typically within 30 seconds of completing the payment on your bKash app. During peak hours (evenings and major cricket match days like BPL fixtures or T20 World Cup games), processing can occasionally extend to two to five minutes due to high transaction volumes. If your deposit has not appeared after ten minutes, contact [email protected] with your bKash transaction ID for immediate assistance.

The minimum deposit on tbajji is ৳200, regardless of which payment method you use. This low entry point is intentional — it allows players across Bangladesh to try the platform without committing a large sum upfront. The same ৳200 minimum applies to bKash, Nagad, Rocket, and Upay. For Dutch-Bangla Bank, BRAC Bank, and other bank transfer options, the minimum may be slightly higher at ৳500 due to transaction fees imposed by the banking institutions.

The minimum withdrawal amount on tbajji is ৳500 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, Sonali Bank, IBBL (Islami Bank), City Bank, or BRAC Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for verified accounts in good standing, though very large withdrawals above ৳50,000 may require additional identity confirmation before being processed.

Nagad and Rocket withdrawals from tbajji are typically processed within 15 to 45 minutes after approval. The tbajji finance team processes withdrawal requests around the clock, but requests submitted between 11 PM and 6 AM Bangladesh Standard Time (UTC+6) may be batched and completed in the early morning. Bank transfer withdrawals take one to two business days depending on your bank. tbajji does not charge a withdrawal fee on its end; your mobile wallet or bank may apply its own transaction charges.

tbajji does not charge any platform-side fee on standard deposits or withdrawals. Any transaction costs you see are levied by the payment provider — for example, bKash charges its standard send-money or payment fee, and some banks charge an RTGS or BEFTN transfer fee. tbajji recommends checking your mobile wallet's current fee schedule before initiating a large transaction. If you see an unexpected deduction from your tbajji wallet balance itself, contact support immediately as that would not be normal.

If your bKash payment was deducted but has not appeared in your tbajji wallet after ten minutes, first check your bKash transaction history to confirm the transaction ID and the recipient number. Then email [email protected] with your tbajji username, the bKash transaction ID, the exact amount, and the date and time of the transaction. The support team can locate the payment and credit your account manually within one hour. Do not attempt to make a second deposit for the same amount before the first one is resolved.

tbajji covers a wide range of cricket competitions that matter most to Bangladeshi fans. You can bet on BPL (Bangladesh Premier League) matches, IPL fixtures, T20 World Cup games, ODI and Test series featuring the Bangladesh Tigers, the ICC Champions Trophy, and major bilateral series involving India, Pakistan, Australia, England, and the West Indies. Markets include match winner, top batsman, total runs, fall of first wicket, over/under, and live in-play betting during ongoing matches.

Yes — all slot games available on tbajji are sourced from certified game providers including Pragmatic Play, NetEnt, and Microgaming, whose random number generators (RNGs) are independently audited for fairness. Each game's RTP (return-to-player) percentage is published in the game information panel. tbajji does not alter game outcomes or RTP values. If you ever have a concern about a specific game result, the game provider's audit trail and session history in your account are both available for review.

Yes — tbajji is fully optimised for mobile browsers on both Android and iPhone, with no app download required. Open tbajji in Chrome (Android) or Safari (iPhone), log in, and you have instant access to the full game library including slots, live casino tables, cricket betting, and crash games like Aviator from Spribe. The mobile interface is touch-friendly, loads quickly on 4G connections common across Bangladesh, and scales cleanly on screens from small budget phones to larger flagship devices.

RTP (return-to-player) varies by individual slot title but most games on tbajji from providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%. Popular titles such as Gates of Olympus and Sweet Bonanza carry RTPs around 96.5%. The RTP figure represents a theoretical long-term average across millions of spins — it does not guarantee specific results in any individual session. Always check the "Game Info" or "Paytable" section within each game for its specific certified RTP value.

If a cricket match is abandoned, cancelled, or significantly interrupted before a result can be determined under the Duckworth-Lewis-Stern method, tbajji's default rule is to void all unsettled bets and return stakes in full to players' wallets. For matches where a DLS result is officially declared by the governing body (ICC, BCB, or BCCI), tbajji settles bets based on that official result. Specific market rules (e.g., "first over runs" or "top batsman") may have different void conditions — these are detailed in the Cricket Betting Rules section of the platform.

tbajji offers a welcome deposit bonus to newly registered players on their first deposit. The current offer gives new players a 100% match bonus up to ৳10,000 — meaning if you deposit ৳5,000, tbajji adds another ৳5,000 in bonus funds to your account. The bonus is credited automatically within a few minutes of your qualifying deposit. Terms and wagering requirements apply, so check the Promotions page or contact support for the full current offer details before depositing.

A wagering requirement (also called a rollover requirement) means you must bet your bonus funds a certain number of times before any winnings derived from the bonus can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 worth of qualifying bets before the bonus converts to withdrawable cash. Not all game types contribute equally — slots typically count 100%, while live casino games and sports bets may count at a lower rate. Check the specific promotion's full terms for the exact multiplier and game contribution rates on tbajji.

Yes — tbajji runs regular promotions for existing players including reload bonuses on subsequent deposits, free spins packages tied to new slot releases from Pragmatic Play or NetEnt, and seasonal offers around major events like BPL season, IPL, Eid, and the T20 World Cup. Promotions are announced via email, SMS, and the tbajji Promotions page. To ensure you receive all offers, keep your notification preferences enabled in your account settings and make sure your registered email address is current.

Bonuses on tbajji can be cancelled for several reasons: the wagering period expired before the requirement was completed, a withdrawal was requested before the wagering was finished (which forfeits the remaining bonus under standard terms), or tbajji detected a pattern of play that violates the bonus terms (such as low-risk hedging bets designed purely to clear wagering). If you believe your bonus was removed in error, contact [email protected] within 48 hours and include your username and the bonus reference number from your account history.

tbajji uses industry-standard 256-bit SSL encryption across the entire platform — the same technology used by major banks and financial institutions — to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are never sold to third parties or used for purposes outside of running your tbajji account. Two-factor authentication (2FA) is available and strongly recommended. For full details on how your data is handled, read the tbajji Privacy Policy.

tbajji operates as an online gaming platform serving Bangladeshi players through its international platform. The site uses secure payment integrations with locally trusted methods like bKash and Nagad to provide a reliable service to the Bangladesh market. tbajji does not make specific regulatory claims regarding local licensing. Players are responsible for ensuring that their use of online gaming services complies with their local laws. tbajji strongly encourages all players to play responsibly and within their personal means.

The minimum age to register and play on tbajji is 21 years. This is a firm rule with no exceptions. During account verification (KYC), all players must submit a valid government-issued ID proving they are 21 or older. If a player is found to be under 21, their account will be closed immediately and all deposited funds returned. tbajji uses age-verification checks at multiple stages — during registration, during KYC, and when reviewing payment methods — to uphold this requirement. If you are under 21, please do not attempt to register.

tbajji provides deposit limits, session time-outs, and self-exclusion tools directly within your account under Settings → Responsible Gaming. Deposit limits (daily, weekly, or monthly in BDT) take effect immediately when reduced. Self-exclusion — available for 6 months, 1 year, 3 years, or permanently — can also be activated by emailing [email protected] with "Self-Exclusion Request" as the subject line. Once self-exclusion is active, your account is locked and all marketing communications are permanently suppressed. Full details are on the tbajji Responsible Gaming page.

If gambling is causing you financial stress, relationship difficulties, or emotional distress, please reach out for help immediately — you do not need to handle it alone. Contact the tbajji responsible gaming team at [email protected] (subject: "Responsible Gaming Support") and we will activate a time-out or self-exclusion on your account within one hour, 24/7, with complete confidentiality. We also encourage you to speak with a trusted doctor or mental health professional in Bangladesh. Recognising the problem and asking for help is the most important first step.